apetito

apetito

eclipse digital media - digital signage and av solutions - apetito customer visitor centre - apetito logo

apetito
Customer Visitor Centre

“Our customer centre was focused around bringing to life the apetito experience and our brand values, taking customers on a journey from farm to fork… the use of technology as an enabler has taken our customer visits to the next level, receiving amazing feedback from customers”
Dan Southall – Digital Manager, apetito

Displays

Key Areas

Digital Signage CMS

CLIENT BACKGROUND

apetito are the leading food producer for the health and social care sector. Based in Trowbridge, Wiltshire, apetito produces great-tasting, nutritious meals for care homes, hospitals and community services across the UK and in Germany, Spain, the Netherlands and Canada.

apetito are also the parent company of Wiltshire Farm Foods, the UK’s premier home-delivery service for ready-made meals.

UNDERSTANDING THEIR NEEDS

apetito approached Eclipse Digital Media with a view to explore and implement digital technologies to enhance the visitor experience for their customers. Eclipse Digital met with apetito on several occasions to explore their ideas, present new concepts and architect the solutions required to meet their needs.

“Our customer centre was focused around bringing to life the apetito experience and our brand values, taking customers on a journey from farm to fork. The digital signage throughout the visitor centre was commissioned to help increase Engagement with key messages at key points in the centre”
Dan Southall – Digital Manager, apetito

“The team took time to understand our goals, providing direction to ensure technology was used as an enabler”

Dan Southall
Digital Manager, apetito

INSTALL

The Solution

Working with apetito from start to finish on the digital transformation, Eclipse Digital delivered a complete digital experience using a variety of technology.

apetito wanted key areas of their visitor centre to offer different customer experiences and therefore required different technologies to be combined. The key areas were: reception, customer waiting area, farmers market, boardroom, kitchen and dining room.

What was provided was the full solution including consultation, hardware, software, installation, content, support and maintenance.

Reception & Waiting Area - iPads and SoC Displays

As the saying goes, first impressions count. This critical area needed to provide a first impression of a forward thinking brand while achieving practical purpose. Behind the main reception desk sits a Samsung Tizen SoC display which runs latest news, time , date, weather content along side any special welcome messages for guests.

Once the guests are signed in and waiting for their host, there is a waiting area with free drinks and snacks. There is a table with four iPads which has buttons to activate various websites all restricted to specific domains using the Whitelist Browser plugin for embed signage. Also in this area sits another Samsung Tizen SoC display which alongside the latest news, time, date and weather there is an area where a Freeview TV feed is displayed. This is done using the Source Input widget for embed signage.

Farmers Market - Place & Learn with 55" Touch

apetito wanted to give customers a real hands on experience and opted for a 55″ ViewSonic touch screen which runs content where customers can browse apetito’s supplier chain.

Making this area even more hands on and immersive is the use of RFID Place and Learn technology. Using an Intel NUC PC, RFID sensors and tags and the embed signage RS232 plugin, various produce can be picked up from the shelving or crates and placed on the shelf below the touch screen to activate content related to the produce.

Kitchen - Product API JSON Feed with 55" Touch

The 55″ Viewsonic touch screen with Windows OPS slot in PC runs content that is pulled directly from apetito’s Product API via JSON. Using the Dynamic Data plugin for embed signage, apetito’s produce api JSON feed has been configured to allow any field of data to be used within the embed signage layout builder. From here, Eclipse Digital Media built the touch screen content where users can browse the products apetito offer via categories. apetito also have the ability to specify which products are shown / excluded by entering the relevant product codes to appear for the relevant categories. There is also an section which shows ‘Today’s Menu’ which also links through to the products nutritional information pulled from the same feed.

Boardroom - 86" Touch

In the visitor centre boardroom, installed at the head of the room is an 86″ Viewsonic touch screen with slot in PC on a BTECH pop out bracket. This touchscreen is the perfect technology for apetito who regularly use the built in white board features when holding meetings with clients. The screen also has Barco Clickshare attached to allow users to wirelessly present from their device to the display.

Dining Room - Video Walls

Providing the wow-factor in the dining room are two video walls configured in 3×3 and 4×3. These video walls saturate the room with apetito’s vibrant content which is used to create a ‘real-world’ effect for the visitors. By changing the content to match various environments and the type of customer, visitors are forgiven for thinking they are dining on the busy sun-soaked streets of Barcelona rather than apetito’s Trowbridge HQ.

The video walls are also multi purpose, being used for presentations which are wirelessly presented from devices using Clickshare.

The video walls make use of Philips 55″ commercial 3.5mm bezel to bezel panels, iBase commercial media players and BTECH pop-out brackets giving a beautiful and practical video wall solution.

iPad Control

Using the device interactions plugin for embed signage, apetito have created a touch layout which is used to activate various content on any screen within the visitor centre. The apetito host uses the ‘Host App’ layout on an iPad Pro to trigger the content to match. The host app layout and commands sent to devices to change content is all managed and updated using embed signage.

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Audio

In some of the key areas, audio was an essential part of the overall experience to fully immerse the customers. Using JBL pendant speakers or ceiling mounted speakers and apart rack mounted amplifiers, various inputs are taken in from the video walls, farmers market screen, customer waiting area and boardroom and resonated through to the applicable areas.

Software

apetito use embed signage to run content across the entire visitor centre. The software allows apetito to combine various technology, operating systems and platforms to deliver a unified customer experience. Using the standard features allows apetito to build touch content and playlist of multiple media types including widgets very easily. Then by using embed signage’s suite of plugins they can perform specific task such as the secure browser iPads, RFID / RS232 place and learn, JSON Product API feed touch layout and iPad host app to trigger content on any screen.

eclipse-digital-media-digital-signage-av-solutions-apetito-customer-visitor-centre-case-study-customer-waiting-area-1aeclipse digital media - digital signage and av solutions - apetito customer visitor centre - reception and customer waiting area
eclipse-digital-media-digital-signage-av-solutions-apetito-customer-visitor-centre-case-study-customer-waiting-area-1aeclipse digital media - digital signage and av solutions - apetito customer visitor centre - reception
eclipse-digital-media-digital-signage-av-solutions-apetito-customer-visitor-centre-case-study-customer-waiting-area-1aeclipse digital media - digital signage and av solutions - apetito customer visitor centre - waiting area
eclipse-digital-media-digital-signage-av-solutions-apetito-customer-visitor-centre-case-study-customer-waiting-area-1aeclipse digital media - digital signage and av solutions - apetito customer visitor centre - farmers market
eclipse-digital-media-digital-signage-av-solutions-apetito-customer-visitor-centre-case-study-customer-waiting-area-1aeclipse digital media - digital signage and av solutions - apetito customer visitor centre - chef kitchen
eclipse digital media - digital signage and av solutions - apetito customer visitor centre - boardroom
eclipse-digital-media-digital-signage-av-solutions-apetito-customer-visitor-centre-case-study-customer-waiting-area-1aeclipse digital media - digital signage and av solutions - apetito customer visitor centre - dining room video walls
eclipse-digital-media-digital-signage-av-solutions-apetito-customer-visitor-centre-case-study-ipad-controlaeclipse digital media - digital signage and av solutions - apetito customer visitor centre - ipad control
eclipse-digital-media-digital-signage-av-solutions-apetito-customer-visitor-centre-case-study-customer-waiting-area-1aeclipse digital media - digital signage and av solutions - apetito customer visitor centre - install pendant speaker

“the use of technology as an enabler has taken our customer visits to the next level… receiving amazing feedback from customers”

Dan Southall
Digital Manager, apetito

RESULTS

“Our customer centre was focused around bringing to life the apetito experience and our brand values, taking customers on a journey from farm to fork. The digital signage throughout the visitor centre was commissioned to help increase engagement with key messages at key points in the centre, plus the video wall installation was to allow full branding of the dining room… allowing for a cost effective, efficient way of changing the look and feel of the dining space at the touch of a button”

“the use of technology as an enabler has taken our customer visits to the next level… receiving amazing feedback from customers. The video walls have a wow-factor that really brings to life our different dining experiences from bistro to fine dining, whilst the farmers market place and learn screen and shelf allows for customers to literally place our fresh produce onto the shelf to learn more about the provenance of our food… highlighting the quality ingredients that go into our great food.”

“Working with Eclipse Digital Media on our Visitor Centre at apetito has been a pleasure. The team took time to understand our goals, providing direction to ensure technology was used as an enabler to immerse customers in the apetito experience rather than technology for the sake of technology. From creating custom hardware and software setups through to excellent customer support, EDM has been a great partner, helping bring to life our apetito values through first-class technology and platforms.”

Dan Southall – Digital Manager, apetito

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Flyt (formerly Flypay)

Flyt (formerly Flypay)

Eclipse Digital Media - Digital Signage and AV - Flyt (formerly Flypay) Video Wall Project - Header Logo

Flyt (formerly Flypay)
Video Wall

Displays

Video Wall

Perfect Solution

CLIENT

Flyt allows restaurant customers to check, split and pay their bill, all from the palm of their hand, transforming the restaurant experience. The exciting start-up quickly gained notoriety with customers such as Nando’s, Wahaca, Gourmet Burger Kitchen and Just Eat and has raised over $13m since 2013.

UNDERSTANDING THEIR NEEDS

Flyt wanted to create an impactive in their new office. A video wall spanning a central location within their office was identified as the suitable option. The video wall was to be used to showcase the company to clients / prospects, provide internal communications and live data feeds.

“Very happy with the service and installation provided by Eclipse Digital”

Chris Evans, COO/CTO, Flyt

INSTALL

The Solution

Eclipse Digital Media constructed a video wall solution to match Flyt’s 21st century office. The solution installed consisted of six 42″ Samsung commercial grade video wall displays mounted on BTech’s System X for perfect alignment. This was paired with the cloud based digital signage software, embed signage for the digital signage plus connection slots for a variety of source inputs (laptop presentations, live data feeds etc).

Configuration

Eclipse Digital Media used embed signage, cloud based digital signage software for this project. Allowing live data and updates to be made anywhere with an internet connection. The video wall is also configured to allow simple source selection to change from digital signage to other connected devices for presentations, live tv feeds and more.

Impact

The video wall solution installed has made a significant impact. Clients and staff are drawn in by high quality imagery and up-to-date information being displayed in such a prominent location with the beautiful office space.

Eclipse Digital Media Digital Signage Project Flypay Videowall 3
Eclipse Digital Media Digital Signage Project Flypay Videowall 1
Eclipse Digital Media Digital Signage Project Flypay Videowall

RESULTS

“Very happy with the service and installation provided by Eclipse, they have provided a great solution to our requirements.”

The primary goal, was to show off stats to our clients coming into the office and to use the screen for presentations and meetups, and we have done both.”

Chris Evans, COO/CTO, Flyt

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Nutricia – Advanced Medical Nutrition

Nutricia – Advanced Medical Nutrition

Eclipse Digital Media Digital Signage Project Danone Nutricia logo

Nutricia
Internal Corporate Comms

Content Management System

SSSP Displays

Bespoke content package

CLIENT

Nutricia specialises in the delivery of advanced medical nutrition for the very young, the old and the sick. As well as being the largest specialist nutrition company in Europe, Nutricia is the market leader in the UK.

ASSESS

Nutricias’ objective was to transform how they conduct internal communications and deliver messaging throughout their UK headquarters. They needed a method of communication that cannot be missed or end up in a junk folder. Digital Signage by Eclipse Digital Media and embed signage was deemed the logical fit.

PROJECT

Hardware

Eclipse Digital supplied a digital signage network consisting of twenty Samsung Smart Signage Platform displays in a variety of sizes (12 x 48″, 1 x 40″ and 7 x 32″), paired with the cloud based digital signage software embed signage for the use of internal communications.

Software

embed signage was selected to deliver the content to the displays. Offering an easy-to-update system, internal messaging can be deployed to all displays with a few clicks.

Content

Eclipse Digital Media provided a full service content package include design, build and setup of the Digital Signage content. Allowing for future content to be easily updated by Danone Nutricia themselves with a clean, professional and purposeful design.

Eclipse Digital Media Digital Signage Project Danone Nutricia 14
Eclipse Digital Media Digital Signage Project Danone Nutricia 16

RESULTS

Unmissable Communication Tool
Easy-to-update Digital Signage Software
Future-proof Set Up

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Siemens

Siemens

eclipse digital media digital signage solutions siemens digital signage case study logo

Media Players

Locations

Central System

CLIENT

Siemens, the leading global engineering and technology services company, has been active in the United Kingdom for over 170 years.
Siemens provide innovative solutions to help tackle the UK’s major challenges, across the key sectors of energy, industry, infrastructure & cities and healthcare. Siemens has a significant presence throughout the UK, with 13 manufacturing sites and more than 25 major offices.

ASSESS

Siemens required an internal communications tool to enable its marketing and corporate communications team to efficiently and effectively deliver messages to the right areas of their business at the right time. They wanted central and local control with the ability to use live TV and display data at various locations.

INSTALL

Hardware

Working with Siemens for a number of years, Eclipse Digital Media have consulted with the Siemens HQ comms team on an ongoing basis to scope out nationwide digital signage network that could be segmented and targetted as required.

The Digital Signage solution provided was a ONELAN CMS hosted centrally with a nationwide network of subscribers. At various locations, HD encoders have been installed to stream Live TV across site locations.

Multiple Locations

The centralised ONELAN solution has currently been installed in 21 UK office locations including Manchester, Leeds, Hull, Congleton, Newcastle, Poole and the UK Head Office based in Frimley. This continues to grow in the UK.

Targeted Messaging

A content strategy has been developed by Eclipse Digital with Siemens to put every display in the network to use in the most effective and appropriate way. This includes, various layout templates which have a combination of external and internal news alongside dynamic information and site specific access to update content. Some sites have also chosen to use 55″ interactive touch screens to deliver a wide range of information to their employees.

Eclipse Digital Media have developed bespoke KPI data graphs using ONELAN’s Data Collection Engine software allowing Siemens offices to display real time KPI data from internal systems to display critical information for employees and their key business objectives.

Eclipse Digital Media Digital Signage Solutions - Siemens Digital Signage Case Study - Congleton 1

“Eclipse Digital provided excellent customer service; they worked with us from the start to fully understand our needs and were committed to making our Digital Signage project a success”

Andrew Cowey, Strategy Manager, Siemens Industry

RESULTS

+ Eye-Catching Communication Tool
+ Central, Site and Screen Specific Control
+ Approximately 8,000 Employees Reached

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CAE

CAE

eclispe digital media digital signage solution CAE

Video Walls

Locations

Classroom AV upgrades

Digital Signage Setups

CLIENT

CAE is a global leader in modelling, simulation and training for civil aviation and defence. The company employs approximately 8,000 people in roughly 30 countries. CAE offers military, civil aviation and helicopter training services and trains approximately 100,000 crew members annually. In addition, the CAE Oxford Aviation Academy offers training to pilot cadets in 11 flight schools. The company applies operational and simulation experience to help their customers enhance safety, improve efficiency and solve many challenges they face. CAE’s business is very diverse, ranging from selling simulation products to providing end-to-end services such as training and aviation, integrated enterprise solutions, in-service support and crew sourcing.

ASSESS

CAE’s variety of locations were seeking a digital signage and AV supplier to provide various solutions to suit their needs.

For Digital Signage they required a solution that was easy to use, include the ability to schedule a variety of content including Live TV and show localised content per screen updated via various users.

For AV the various locations needed large scale monitors, touch monitors and speaker equipment to transform their pilot training classrooms.

INSTALL

Hardware

Eclipse Digital Media installed various ONELAN media players some with integrated TV cards to deliver the digital signage content to the various screens and locations within CAE.

At Burgess Hill Eclipse Digital installed a 2 x 2 Video Wall solution, comprising of 4 x 46″ Samsung slim bezel LFDs and a ONELAN digital signage 6005-P Publisher for the waiting area of the flight training centre.

Throughout Brugess Hill and Crawley offices, Eclipse Digital have installed a variety of AV equipment including 75″ and 79″ monitors, Iiayama touch screens and presentation speaker systems to upgrade their pilor training rooms.

Multiple Locations

As CAE wanted to display the same information on both the Reception and Lounge screens initially, Eclipse Digital Media used Cat-5 Extenders to distribute the output signal from the publisher to the AV displays in both locations.

Content Package

The content package compromises of an animated cloud background, live freeview TV feed, flight simulator status updates, live local weather, news and travel information plus world clocks for other key CAE locations.

The digital signage layout package includes zones that can be edited by the simulator engineer and receptionist, so they can update the relevant content instantly without having access to other areas of the digital signage system and layout. The layout and content package includes live traffic data displayed on Google Maps, live weather, time and date data as well as a central zone to display live TV.

Deadline

The timeline for the project was tight so CAE challenged Eclipse Digital to provide a full end to end solution meeting all of their requirements within 8 days of initial meeting.
This project was completed within 5 working days from initial meeting through to installation. All design, development and installation for this project was carried out by Eclipse Digital Media.

eclipse digital media digital signage solutions CAE videowall
eclipse digital media digital signage solutions cae reception

“I would like to thank the team at Eclipse Digital Media for the smooth installation of our digital signage system. The installation went so well we have decided to use their services again for an additional installation at our Manchester office. I look forward to working with Eclipse Digital Media again.”

Martin Green, IT Manager
CAE London Gatwick Training Centre

RESULTS

+ Eye-Catching Communication Tool
+ Easy to Use System
+ Live Data Feed
+ Improved classroom training facilities

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